Dear Editor:
I would like to pay a special thanks to the attendants at the SeaBus and a bus driver I encountered on the Vancouver side. Due to the accident on the Lions Gate Bridge on Dec. 3, North Shore traffic was in a small crisis. I ended up taking the SeaBus that I hadn't taken in years. Not familiar with purchasing a ticket, it took some time to understand the method of payment. Then one of the machines did not work properly. It only took bills, and caused more lineups.
What matters here was the graciousness of the SeaBus attendants. They knew there was a traffic crisis and dealt with it efficiently. They barely looked at the ticket and waved all of us through with a smile. I felt a sense of security in spite of the distress.
The bus driver on the other side waved everyone on the bus and barely looked at the ticket again.
Not so gracious was the ticket I got in the underground parking lot in North Vancouver on my return. I had thought three hours was sufficient for my journey, but did not realize
the time I would need during a mini crisis.
I phoned Diamond Parking to object to the ticket. I met with nothing but a "too bad for you" feeling. When I asked for the director's name, the fellow told me he could not give that out. I mentioned that I could get the name of the West Vancouver parking director, so why not the director of Diamond Parking. He basically told me he couldn't do that. I mentioned to him the graciousness of the SeaBus and bus driver attendants and that also did not concern him. I suggested that perhaps the North Shore News would be interested in hearing my story. He quickly forgave my ticket and told me that it was a one time cancellation and he would not do it again.
Now I could have gone my merry way, however, I wondered how many other folks got tickets that day that they were not expecting. I suggest that this company cancel all those tickets from that day and hopefully learn something about giving.
Taaja Kayler
West Vancouver
