Dear Editor:
I am a grandmother, OK? I am not very good at technical stuff. On a few occasions I have pressed the wrong button on my remote. Bad!! This is a definite no-no apparently.
Once in the "video on demand" section on my TV, it is very hard to get out of it. I pressed Exit and OK and several other buttons, to no avail. It has happened a few times and on one occasion I had to call one of my sons to get out of it and back to my TV.
Yesterday, I did it again. After calling my service provider, the very helpful lady told me what to do, if it ever happens again. I wrote down her instructions, so it won't. However, when I received my bill later yesterday morning I noticed a charge of $4.99 for the video on demand section.
When I called them, I was told that due to my being in that section for nine minutes, I have to pay for the video, which I did not watch. I am more of a reader than a moviegoer and in fact only watch re-runs on TV, but to the best of my knowledge there is not one single movie out there that runs for nine minutes.
I am a tad miffed, actually, as I think it would be good customer service to overlook my mistake, given that I am a good paying customer, who pays promptly for the service every month.
Beware: Do not ever press the wrong button you your remote.
Dorian Bishop West Vancouver
