In the same way that athletes train for Olympic competition, Volvo service technicians train to compete in the Volvo International Service Technicians Awards (VISTA).
Held every two years, VISTA brings Volvo technicians from around the world to the birthplace and home of Volvo in Gothenburg, Sweden. In 2016, a team of two service technicians from Jim Pattison Volvo of North Vancouver beat out their competition in Canada, then beat the rest of the teams from North America and ultimately won the final against the best team from Sweden.
“Never before in the history of Volvo has a team of technicians from outside of Europe won the service technician portion of the VISTA,” says Christopher Sage, General Manager, Jim Pattison Volvo of North Vancouver. “In June 2016, Tony Do and Justin Lam from our dealership came out on top in a final field of all the Volvo teams from around the world.”
The competition is open to all aftermarket professionals in the Volvo Cars global service network and involves over 17,000 participants from 93 countries. Each team consists of a Service Advisor and a Technician who work together to accomplish a series of tasks and tests within strict timing and procedural guidelines.
Tony and Justin were scored on their diagnostic proficiency as well as their customer handling skills.
“The VISTA is a four-week process,” says Christopher. “First the team competed in their Local area and then they were off to the North America finals against the best of the Canadian and American teams in New Jersey.”
According to Christopher, the duo’s win in Gothenburg was a testament to their hard work and research.
“The Volvo Group University is located in Sweden,” Christopher explains. “However, for us in Canada, we have our western training facility here in Vancouver, and with the assistance of our brilliant field technical representative from Volvo, Tony and Justin went beyond what is offered in training locally. They also did their own research and preparation work from online sources.”
Apart from peer and industry recognition—and much to the dismay of the home Swedish teams—Tony and Justin got to bring home the championship cup.
“It’s about three feet tall,” laughs Christopher. “You could probably fit about 60 litres of liquid in there. We contemplated filling it with champagne, but decided against it.”
For more information about Jim Pattison Volvo of North Vancouver and its winning service department, call 604.986.9889, visit the website, email or drop by the dealership at 1765 Marine Drive, North Vancouver