Capilano Volkswagen: Focusing on customers and the community

Capilano VW in North Vancouver is a family-owned business—and the award-winning local car dealership works hard to promote a sense of family in the workplace.

"We have a really good team,” says Shaun Openshaw, Assistant Sales Manager. “I've been working here for seven years and I’ve seen the benefits of this kind of family-type environment firsthand. We all work together, not just in our separate areas of sales, service, and parts.”

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“And we all have a strong desire to ensure that there are no communication gaps in the customer experience.”

Garry Speranza, Sales Manager for Capilano VW, agrees.

“I started out as a lot boy about 30 years ago," he says, "and I worked my way up through sales to Assistant Sales Manager and then to my present position. It’s a common theme here at Capilano: many of our staff have been with the company for more than five years. And some, like me, have been here a lot longer than that.”

When asked why Capilano has been so successful, Garry has a simple answer: "Capilano VW treats its employees well," he says, "and that translates into employees treating customers well.”

According to Garry, that family feeling extends out past their customers to the community itself.

"We're a proud sponsor of the North Shore Alliance Church Soccer Team, who were the 2016 Charity Shield Champions," Garry points out. "We also sponsor the North Shore Rangers ice hockey team, as well as a local soccer team that both Shaun and I play for."

Part of the North Shore community for more than 30 years, Capilano VW is the number one sponsor for Kids Summer Camps on the North Shore and is active in many other areas of the community, as well.

For more information on Capilano VW call 604.985.0694, email susan@capvwaudi.com, visit capilanovw.ca or drop by their showroom at 1151 Marine Drive, North Vancouver. Capilano VW can also be found on Facebook and Twitter.

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