Regarding Lynda Goch's Dec. 26 letter to the editor, Port Mann Toll Grab Grinchy:
When TI Corp learned of Lynda Goch's situation last week we immediately contacted her to apologize and correct the mistake. What happened was an unfortunate error that appears to be an anomaly. We have complete confidence in the toll system on the Port Mann Bridge. We have more than 100,000 daily transactions, and we have many measures in place to make sure tolls are being applied correctly.
The toll system identifies vehicles either by decal, or by video capture of a licence plate. We cross reference this information with ICBC's database. In addition, sensor loops installed in the pavement measure car length and weight. All these data collection methods work together to make sure tolls are applied accurately but, just as people look at their cellphone bill or credit card statement, customers should review their TReO invoices and statements. People can also take a look at their crossings online. If they want to know more about how to read their bill, they can give us a call at 604-516-(TReO)8736.
We have a dedicated team of customer service representatives trained to help customers with any questions.
Mike Proudfoot, CEO, Transportation Investment Corporation
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